TERMS AND CONDITIONS

CANCELLATION & TRANSFERS POLICY

It’s important to advise us if you wish to cancel or transfer your registration from a training session or a priced event as soon as possible. In many cases there are a maximum number of attendees allowed and we have waiting lists of other members who wish to attend. For this reason, the following cancellation and transfer policy applies to all Chamber training sessions and priced events:

EVENTS - CANCELLATION & TRANSFERS POLICY 

1. Cancellations or transfer requests must be advised at least three full working days prior to the date of the priced event. Please email [email protected] or phone (03) 366 5096 as soon as possible if you are unable to attend the course or event you have registered for.
2. Where written cancellation advice or a transfer request is not received within three full working days prior to the priced event commencing, or a participant fails to show on the day, full fees will be payable.
3. A replacement participant is welcome at any stage prior to the priced event commencing at no additional cost. Please provide us with the person’s details as soon as possible.
4. All cancellation and transfer requests advised in writing prior to three full working days from paid event will incur an administration fee of $30.00+GST per person.

The Chamber reserves the right to add, reschedule or substitute speakers and/or vary advertised programs, prices and venues.

Should an event fail to attract a required minimum number of participants we reserve the right to cancel it or provide an alternative online option for delivery where appropriate, given the content and style of presentation.

TRAINING - CANCELLATION & TRANSFERS POLICY 

1. Cancellations or transfer requests must be advised at least 21 days prior to the date of the training session. There is a limit of one transfer per training course (a second request to transfer will incur an additional full course cost).
   Please email [email protected] or phone (03) 366 5096 as soon as possible if you are unable to attend the course you have registered for.
2. Where written cancellation advice or a transfer request is not received within 21 full working days prior to the training session commencing, or a participant fails to show on the day, full fees will be payable.
3. A replacement participant is welcome at any stage prior to the training session commencing at no additional cost. Please provide us with the person’s details as soon as possible.

Should a course fail to attract the minimum number of participants; we reserve the right to cancel. In such circumstances we offer the following alternative arrangements at the time of cancellation:

• Transfer to the next available course within the region or
• Alternative online options for delivery where available and appropriate, given the content and style of training.